Same Day Shipping Guarantee
We aim to ship all orders of in-stock items placed before 2 pm Sydney time (business days only). Orders that contain back ordered items may be held until the order can ship complete if we fail to reach you by phone/email. Separate shipments will incur additional flat-rate shipping fees.
Free Shipping on Ink Cartridges
We ship all Sawgrass Sublijet-HD, Sublijet-R,Chromablast-HD,and Chromablast-R ink cartridges ordered online for free. If you order 1 cartridge it will be sent by Australia Post, if you order 2 or more cartridges they will ship by either Express Post or Startrack Premium Air. If other items are also in the cart then this offer does not apply.
Customers in metro areas of Sydney, Melbourne, Brisbane, Adelaide and Perth will receive free road shipping on online orders of the Sawgrass SG400 Printer and paper plus printable items purchased at the same time. The order will ship with the carrier of our choice which will be either Australia Post, Startrack, Tnt or Toll.
Deliveries may take 1 to 9 business days to arrive and no guarantee is made on specific arrival time.
Some items, such as large heat presses, Chromaluxe sheets, cutters and large quantities of mugs, cannot be shipped via regular methods due to weight and will need to be shipped through a carrier.
Items such as large Chromaluxe sheets also incur a pallet charge as we need to make up a special pallet that the chromaluxe is placed inside to properly protect it. Items that attract a pallet charge have a *
Our shipping options and costs are available online on every product page, in real time, world wide.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
We utilise a number of carriers including Star Track, Australia Post, Tnt and Toll. You can also collect your order from our warehouse or send your own courier.
All orders are dispatched from our Sydney premises, Orders sent via Startrack Premium air to all Australian metropolitan and many regional areas are delivered on the next business day after dispatch.
Tracking Your Order
From the moment your order leaves our warehouse, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.