COVID-19 UPDATE - expected delivery times stated are based on estimations given to us by our freight partners based on normal business conditions. With rapidly changing guidelines due to Covid-19 updates, current conditions are not normal. Please understand that there may be delays in shipping to some areas at the moment, and in the near future, and that we and our freight partners are doing our very best to deliver your order as fast as possible.
26/8 UPDATE - Australian Post has informed us that due to reductions in air freight capacity, hygiene and social distancing requirements, and a substantial increase in parcel volume is resulting in delays for all parcels in or bound for Victoria. There may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.
Delays will mean:
The delivery time for Victoria may increase by up to three business days.
Potential delays for other states, although they are expected to be on time.
Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.
Startrack Premium Air (Shipping Cut-Off 2pm NSW Time, Monday - Friday) **** Excludes public holidays
Need it in a hurry? This serive provides our customers with the fastest possible freight option to almost anywhere in Australia, this service offers overnight delivery to most locations around Australia for the cheapest possible price.
Because Australia is such a big beautiful country, there are some locations that are simply impossible to reach overnight, in these cases orders still arrive faster with Startrack premium air than any other freight method. Deliveries to Po boxes are available with this service with a $9.50 surcharge which is automatically included in the price. Startrack premium air ships daily from Monday - Friday but is not available on public holidays.
Australia Post Express Deliveries (Shipping Cut-Off 12pm NSW Time, Monday - Friday) **** Excludes public holidays
Order before 12pm Mon-Fri and choose Express Post, Australia Post deliver to most major capital cities the next day - Subject to Australia Post services.
Startrack Road Express (Shipping Cut-Off 2pm NSW Time, Monday - Friday) **** Excludes public holidays
Order before 2pm Mon-Fri and choose Startrack Road Express, Startrack usually is overnight to Sydney, Melbourne, Brisbane and surrounding areas the next day, Adelaide is 2 days and Perth 4-5 days
Orders that contain back ordered items may be held until the order can ship complete if we fail to reach you by phone/email. Separate shipments will incur additional shipping fees.
Free Shipping on Ink Cartridges
We ship all Sawgrass Sublijet-HD, Sublijet-R, Chromablast-HD,and Chromablast-R ink cartridges ordered online for free by road.
Deliveries may take 1 to 9 business days to arrive and no guarantee is made on specific arrival time.
Some items, such as large heat presses, Chromaluxe sheets, cutters and large quantities of mugs, cannot be shipped via regular methods due to weight and will need to be shipped through a specialist carrier.
Items such as iColor printers, some heat presses and large Chromaluxe sheets also incur a pallet charge, we need to make up a special pallet that the chromaluxe is placed inside to properly protect it. Items that attract a pallet charge have a *
Our shipping options and costs are available online on every product page, in real time.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
We utilise a number of carriers including Star Track, Australia Post, Fastway, Couriers please, Tnt and Toll. You can also collect your order from our warehouse or send your own courier.
Tracking Your Order
From the moment your order leaves our warehouse, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.
We are open and fully operational during the COVID-19 crisis.