We will process all orders within 1-2 working days. Australia Post and Express Post orders received before 12pm are dispatched the same business day. Startrack Road Express, Premium Air, orders received before 2pm are dispatched the same business day. Please select one of those options if you want to guarantee a quick dispatch.
Orders that contain back ordered items may be held until the order can ship complete if we fail to reach you by phone/email. Separate shipments will incur additional shipping fees.
Shipping Pricing Options
We understand the significance of free shipping and are happy to offer it to all of our customers for all orders (online and over the phone) over $300 excluding gst to majority of the Australian population that do not include any of the following product categories:
Free shipping wll be by the road shipping method of our choice.
For orders under $300, we've created a tiered pricing system corresponding to order value. All shipments that apply to our tiered pricing grid are sent from our Sydney warehouse via road. Please note orders placed using the shipping by road method will ship in 1-2 days.
The shipping pricing based on order value is as follows:
Order Value < $300.00 < $250.00 < $200.00 < $150.00 < $100.00 < $75.00
Ship Price $10.95 $11.95 $12.95 $13.95 $14.95 $15.95
Free Shipping on Ink Cartridges
We ship all Sawgrass Sublijet-HD, Sublijet-R, Chromablast-HD,and Chromablast-R ink cartridges ordered online for free by road.
Free Shipping promotion on Virtuoso SG400 printer.
Order the Sg400 printer and get free road shipping to Sydney, Melbourne, Brisbane, Adelaide and surrounding areas
Deliveries may take 1 to 9 business days to arrive and no guarantee is made on specific arrival time.
Some items, such as large heat presses, Chromaluxe sheets, cutters and large quantities of mugs, cannot be shipped via regular methods due to weight and will need to be shipped through a specialist carrier.
Items such as large Chromaluxe sheets also incur a pallet charge as we need to make up a special pallet that the chromaluxe is placed inside to properly protect it. Items that attract a pallet charge have a *
Our shipping options and costs are available online on every product page, in real time.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
We utilise a number of carriers including Star Track, Australia Post, Fastway, Couriers please, Tnt and Toll. You can also collect your order from our warehouse or send your own courier.
Tracking Your Order
From the moment your order leaves our warehouse, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.
We are open and fully operational during the COVID-19 crisis.