Same Day Shipping Guarantee
We aim to ship all orders of in-stock items placed before 2 pm Sydney time (business days only) using shipping methods Australia Post, Express Post, Startrack Road Express and Startrack Premium Air.
Orders that contain back ordered items may be held until the order can ship complete if we fail to reach you by phone/email. Separate shipments will incur additional shipping fees.
Shipping Pricing Options
We understand the significance of free shipping and are happy to offer it to all of our customers for all orders (online and over the phone) over $200 excluding gst within Australia that do not include any of the following product categories:
Free shipping wll be by the road shipping method of our choice.
For orders under $200, we've created a tiered pricing system corresponding to order value. All shipments that apply to our tiered pricing grid are sent from our Sydney warehouse via road. We will strive to ship orders placed with shipping option shipping by road before 2pm business days the same day but orders may be shipped via the Sendle service where couriers may come the next day.
The shipping pricing based on order value is as follows:
Order Value < $150.00 < $100.00 < $75.00 < $50.00 < $25.00
Ship Price $9.95 $10.95 $11.95 $12.95 $13.95
Expedited shipping options are available at an additional expense. Please see your checkout page for all available shipping rates and options for your area.
Free Shipping on Ink Cartridges
We ship all Sawgrass Sublijet-HD, Sublijet-R, Chromablast-HD,and Chromablast-R ink cartridges ordered online for free by road.
Free Shipping promotion on Virtuoso SG400 printer.
Order the Sg400 printer and get free road shipping to Sydney, Melbourne, Brisbane, Adelaide Perth and surrounding areas
Deliveries may take 1 to 9 business days to arrive and no guarantee is made on specific arrival time.
Some items, such as large heat presses, Chromaluxe sheets, cutters and large quantities of mugs, cannot be shipped via regular methods due to weight and will need to be shipped through a specialist carrier.
Items such as large Chromaluxe sheets also incur a pallet charge as we need to make up a special pallet that the chromaluxe is placed inside to properly protect it. Items that attract a pallet charge have a *
Our shipping options and costs are available online on every product page, in real time.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
We utilise a number of carriers including Star Track, Australia Post, Fastway, Couriers please, Tnt and Toll. You can also collect your order from our warehouse or send your own courier.
All orders are dispatched from our Sydney premises, Orders sent via Startrack Premium air to all Australian metropolitan and many regional areas are delivered on the next business day after dispatch.
Tracking Your Order
From the moment your order leaves our warehouse, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.