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Frequently Asked Questions

 

Shipping & Delivery

We ship to Australia, and New Zealand.

We aim to ship all orders received Monday - Friday before 2pm the same day.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

Delivery Methods
We utilise a number of couriers including Star Track Express, Direct Freight Express, FastWay Couriers, Express Post, and Parcel Post. You can also collect your order from our factory unit or send your own courier.

Delivery Times
All orders are dispatched from our Sydney factory Unit, Orders sent via Startrack premium all Australian metropolitan and many regional areas are delivered on the next business day after dispatch.

Receiving Order
As your package must be signed for, we do not deliver to post office boxes and we strongly recommend using a work address or an address where you know someone will be home and available to sign for the package. If you’re not home, a calling card will be left and it will be your responsibility to make contact with the delivery company to arrange a suitable delivery time.

Tracking Your Order

From the moment your order leaves our warehouse, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.

Returns & Replacements

Items still in a as-new condition may be returned within 14 days of delivery for a refund of the purchase price less a 10% handling fee.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Ordering

We prefer orders to be made via our website, but your also welcome to order via the phone, email or fax.

To cancel an order, please phone our customer service centre on 02 8090 7070. If you order has not been shipped or is currently on backorder you may cancel this order.

Payment, Pricing & Promotions

All prices listing on our website are in Australian Dollars (AUD) and are exclusive of GST (Goods and Services Tax).

All cheques and direct deposits must be made to "Sublimation Systems" only.

We will be happy to price match our competitors, the item in question needs to be instock at ours and the competitors premises. Occasionally due to human error we may list an incorrect price on our website. We reserve the right to withdraw that product from sale.

Payment Security

Sublimation Systems website (www.sublimation.com.au) values your security. We use 128 bit SSL security on all credit card transactions which is reinforced with 3DES encryption. We take every precaution to ensure that your details are transmitted securely and comply with industry regulation.

Payment must be cleared before dispatch - we do not accept payment at time of delivery.

Cheques can be posted however the order will not ship until funds have cleared.

Direct Deposit Funds are paid directly into our bank account. Bank details are shown below.

National Australia Bank,

Sublimation Systems
BSB Number: 082-309
Account No. 047760840

Please send us a confirmation email once payment has been processed.

Credit Cards We accept Mastercard, Visa, and American Express, and we do not charge a credit card surcharge

PayPal is accepted with no surcharge.

Credit Account Your Web Order can be added to your pre-approved credit account. Please include your purchase order number with your transaction.

Paying by Credit Card, Direct Deposit, Purchase order or PayPal ensures quick processing of your order.

Free Freight Eligibility

All orders over $300 ex gst or more placed on the Sublimation Systems website qualify*

Which metro areas are included?

Metropolitan areas of Sydney, Melbourne, Brisbane and Canberra as well as select regional towns outside of these areas.

If i order via email or phone orders, am I eligible for free freight?

No. Free Freight is only available for online orders.

* Terms and Conditions

Sublimation Systems's Free Freight offer is valid for orders to all Australian delivery destinations to certain regions of Australia. The order must be a Single transaction For larger deliveries, an optional bulky order charge of $80.00 may apply.

Statement Of Ownership

This is to certify that this website is owned and run by Electronic Decision Support Pty Ltd ABN#: 43002874259. Electronic Decision Support Pty Ltd Pty Ltd is registered in NSW 2074 and have been active since 1982.

Copyright

All images, information and body text remains the property of Electronic Decision Support Pty Ltd.

Other websites

This website contains links to other websites.  Electronic Decision Support Pty Ltd is not responsible for the privacy policies or practices of any third party.

Contact Sublimation Systems

If you have any questions about this statement of ownership or should you have any further questions with regards to Electronic Decision Support Pty Ltd , please write to:

PO Box 737 Hornsby, NSW, 1630

Open for business

We are open and fully operational during the COVID-19 crisis.