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FAULTY ITEM / WARRANTY CLAIM

Goods are covered by manufacturer warranties. On your behalf we will assist to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you will be eligible for a new replacement, exchange or store credit. Refunds are not granted on warranty claims as the goods have been used. Please note, some manufacturers warranties are for replacement and not repair.

Please inspect your product within 14 days of receiving it to check for any defects even if you are not planning on using the item straight away so we can immediately exchange the item as a replacement and not a warranty claim.

We do not refund postage, or cover the cost of return postage on warranty claims, as your warranty is a manufacturer warranty not a Wild Earth warranty. If the product is found to be damaged or incorrect upon receiving it, your postage will be refunded.

To return your item, please follow these 3 steps;

1. Log in to your Sublimation Systems Account

2. Click on RESOLUTION CENTRE

3. Start a NEW RESOLUTION REQUEST, complete your order details and SUBMIT

Once lodged you can also track the progress of your dispute online at any time. Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem. Should you require further assistance please contact Customer Service; support@sublimation.com.au OR 02 8090 7060


ACCC Warranties Against Defect

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage within a reasonable time frame from purchase. You are entitled to have the goods repaired or replaced at our choice if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

 

 

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